Terms of Service

Parties, business scope and definitions

Rwk Group Holding AB, Swedish company registration number 559544-6450, with registered address Törnrosvägen 74A, 181 61 Lidingö, Sweden, operates the Lane Labs service ("Lane", "Lane Labs", "we", "us"). These Terms of Service ("Terms") apply only to organisations acquiring Lane for business or professional use. Lane is not offered under these Terms to consumers.

The organisation identified in an executed order form, statement of work or other customer agreement is the "Customer". A person using Lane on the Customer's behalf is an "Authorised User". The Customer confirms that the person accepting the Agreement has authority to bind it.

"Order Form" means a document executed by both parties that identifies the subscribed service, term, fees and any customer-specific terms. "Agreement" means the Order Form and the documents it expressly incorporates, including these Terms where stated. "Customer Data" means data, documents, spreadsheets, databases, email, prompts and other material submitted to or processed through Lane for the Customer.

Agreement structure and precedence

These Terms have effect only when incorporated into an executed Order Form or other written customer agreement. If documents conflict, an expressly negotiated term in the executed Order Form or customer agreement prevails over these Terms. The Data Processing Agreement ("DPA") prevails for the processing of personal data, except to the extent a lawful written amendment to the DPA expressly provides otherwise. These Terms prevail over the Acceptable Use Policy ("AUP") on other matters.

Product descriptions, proposals and demonstrations are informational unless an executed Order Form expressly makes a stated capability or service level binding. We may update these public Terms, but an update does not amend an existing Agreement unless the Agreement permits that update or both parties agree in writing.

The service

Lane is an AI workspace for financial teams that brings documents, spreadsheets, data, and email into connected workflows. Lane assists with extracting and structuring information, performing analysis, and preparing outputs. Features, integrations, source references, limits, support and service levels are available only where enabled and specified in the Order Form. The Agreement does not include a feature merely because it appears in marketing, a demonstration or a future roadmap.

We may make reasonable changes needed to maintain security, comply with law or improve Lane, provided they do not materially reduce the core subscribed service during the applicable term. Planned maintenance and support arrangements are as set out in the Order Form. No uninterrupted or error-free operation is promised unless the Order Form contains a service-level commitment.

Accounts and permitted use

The Customer may permit only its Authorised Users to access Lane and is responsible for their use. It must provide accurate account information, allocate access on a need-to-use basis, protect credentials and promptly notify us through the channel in the Order Form of suspected unauthorised access. Accounts may not be shared between individuals unless the Order Form expressly allows it.

The Customer and its Authorised Users must comply with the AUP, applicable law and the documented usage limits in the Order Form. The Customer is responsible for the lawfulness, quality and accuracy of Customer Data and for obtaining all rights, notices, consents and instructions needed for Lane to process it.

Rights in Lane, Customer Data and outputs

We and our licensors retain all rights in Lane, its software, documentation, models, designs and improvements. During the applicable Order Form term, we grant the Customer a limited, non-exclusive, non-transferable right for its Authorised Users to use the subscribed service for the Customer's internal business purposes.

As between the parties, the Customer retains its rights in Customer Data. The Customer instructs and grants us the rights needed to host, copy, transmit, transform and otherwise process Customer Data solely to provide, secure and support the subscribed service and comply with law, subject to the DPA. Customer Data will not be used to train a general-purpose AI model unless the Customer expressly gives a separate documented instruction. A no-training commitment does not mean that a provider has zero temporary retention or logging; applicable retention must be disclosed in the processing specification and sub-processor inventory.

To the extent permitted by law, the Customer may use outputs generated for it. An output may not qualify for intellectual-property protection and may be similar to output generated for another user. No right is granted in third-party material or in Lane technology embedded in an output. Feedback may be used without restriction provided it does not identify the Customer or disclose its Confidential Information.

AI assistance and human responsibility

AI-generated or AI-assisted output can be inaccurate, incomplete, outdated, misleading or unsuitable. Source references are available only where supported and do not remove the need to inspect the underlying source. The Customer must ensure appropriately qualified people review, verify and approve outputs before they are relied upon, communicated or used in a workflow.

Lane does not replace professional judgment and does not provide legal, investment, accounting, tax or other regulated advice. The Customer must not use an output as the sole basis for a decision with legal, financial, employment, credit or similarly significant effects on a person. The Customer remains responsible for its decisions, filings, communications and work product.

Confidentiality

"Confidential Information" means non-public information disclosed by one party that is marked confidential or should reasonably be understood as confidential, including Customer Data, security information, product plans and commercial terms. The receiving party will use it only to perform the Agreement, protect it with at least reasonable care and disclose it only to personnel and contractors who need it and are bound by confidentiality obligations.

Confidential Information excludes information the recipient can document was lawfully known without restriction, independently developed, lawfully received from another source or made public without breach. A legally compelled disclosure may be made to the minimum required extent; where lawful, the recipient will give advance notice and reasonable assistance. These duties continue while information remains confidential, subject to any different period in the Order Form.

Data protection, security and incidents

Each party will comply with data-protection law applicable to its role. Where we process personal data on the Customer's behalf, the DPA, its completed Specification of Data Processing and the versioned contractual technical and organisational measures identified in the Order Form apply. The public Security page is informational and is not a contractual appendix.

We will maintain the measures that the executed Agreement actually incorporates and notify the Customer of a personal data breach without undue delay in accordance with the DPA. No website statement expands the scope or timing of that obligation. The Customer is responsible for configuring its workspace and user permissions appropriately and for evaluating whether Lane is suitable for its data and use case.

Fees, invoicing and taxes

Fees, currency, invoicing dates, payment terms, tax treatment, usage limits and any price changes are only as stated in the Order Form. These Terms do not create self-service card billing, automatic renewal, a consumer cancellation right or a refund entitlement. Overdue undisputed amounts may carry only the interest and consequences stated in the Order Form or required by applicable law.

Term, suspension and termination

The Agreement begins and ends as stated in the Order Form. Renewal occurs only if the Order Form expressly provides for it. Either party may terminate for a material breach that remains uncured after any notice and cure period in the Order Form, or immediately where the breach cannot be cured. Statutory termination rights are not excluded.

We may suspend affected access only to the extent reasonably necessary to address a material AUP breach, a credible security risk, unlawful use or an undisputed payment default for which the Order Form permits suspension. Where practicable and lawful, we will give notice and a reasonable opportunity to remedy the issue and will restore access when the reason for suspension is resolved.

Export, return and deletion

During the term, the Customer may export Customer Data using supported export functions, where available. Any transition assistance, export format, post- termination access window or related fee must be stated in the Order Form. The Customer should complete ordinary exports before access ends.

On termination, Customer Data will be returned or deleted in accordance with the Customer's lawful instruction, the DPA, the completed processing specification, the Order Form and any legal-retention requirement. Retained data will remain protected and isolated from ordinary use. Active-system, backup, provider-log and legal-retention periods apply only as stated in the Order Form and completed processing specification.

Warranties and disclaimers

Each party warrants that it has authority to enter into the Agreement. We warrant that Lane will be provided with reasonable skill and care and materially in accordance with the binding description in the Order Form. The Customer's remedy for a breach of that warranty will be re-performance or, if re-performance is not reasonably possible, termination of the affected service and the refund, if any, specified in the Order Form.

Subject to mandatory law, Lane and its outputs are otherwise provided as available. We do not warrant that an output is correct, complete, unique, fit for a particular decision or free from third-party rights, or that every source can be traced. The Customer is responsible for its inputs, configurations, review and use.

Liability

Any liability exclusions, caps, carve-outs and insurance requirements apply only as stated in the executed Order Form or customer agreement. Nothing in the Agreement limits liability that cannot lawfully be limited, including liability for fraud or wilful misconduct.

General

Neither party is liable for delay caused by events beyond its reasonable control, except for payment obligations. Neither party may assign the Agreement without the other's written consent, not to be unreasonably withheld, except as expressly permitted in the Order Form. The parties are independent contractors; no agency, partnership or employment relationship is created.

A failure to enforce a right is not a waiver. If a provision is unenforceable, it will be adjusted only to the minimum necessary and the remainder continues. The Agreement is the entire agreement on its subject and may be amended only as it permits or in a writing signed by authorised representatives. Electronic signatures and counterparts may be used.

Notices, law and disputes

Contract notices must be sent using the notice details and method in the Order Form. Postal notices to us may be addressed to Rwk Group Holding AB, Törnrosvägen 74A, 181 61 Lidingö, Sweden.

Unless an executed Order Form provides otherwise, the Agreement is governed by Swedish law, without regard to conflict-of-laws rules, and disputes are subject to the exclusive jurisdiction of the Swedish courts, with Stockholm District Court (Stockholms tingsrätt) as the court of first instance.